Dashboard
This text appears on the interpreter's screen every time a call connects. One script for every client and language. The words in curly brackets fill in by themselves.
What the interpreter sees (example):
Message to all interpreters
It shows at the top of every interpreter screen until you remove it. Example: "High demand now. Please go Available."
Calls waiting in the queue
| # | Client | Language | Waiting |
|---|
Interpreters now
| Code | Interpreter | Location | Languages | Status | Minutes today | For | Client |
|---|
By language
| Language | In queue | Available | On a call | Interpreters | Need more |
|---|
Refreshes every 5 seconds.
Ready: one click
Calls over 1 hour
Last 60 days. There is no time limit on a call. This list is only so you can see them.
| Day | Time | Client | Interpreter | Language | Duration |
|---|
Recent approvals
Needs review
The AI reviews every recorded call by itself when it ends. Here you only see the results. The ones that need a person come first.
| Call | Client | Interpreter | Language | Length | Score |
|---|
Rules
What the AI looks for in every call. Change them, turn them off, or add your own. Weight is how much a rule counts (1 to 5). A critical rule that fails keeps the call score below 60.
Problems that interpreters reported about their calls. Mark a report as done when you have handled it.
| Sent | Call | Client | Interpreter | Duration | What the interpreter wrote | Your note |
|---|
Clients rate the interpreter by phone (1 worst, 10 best) and can leave a spoken comment. The AI writes it down and sets a light: a complaint, praise, both, only a rating.
Calls where nobody was available or nobody answered. Call the client back, then mark it done.
| Date | Time | Client | Caller phone | Language | What happened | Note |
|---|
Ready: one click
Each interpreter gets their own statement at their personal email (saved on the Interpreter List page). It covers the previous month. An interpreter who worked in two languages still gets only one email, with every language inside (you see one pay stub per language here).
Needs review
Ready: one click
Send invoices to clients by email
Help ?Only clients get invoices here (never the interpreters). Each client receives the invoice at the email saved on its Clients page.
Reminders for overdue invoices
Help ?An invoice is overdue when the due date has passed and it is not marked paid. A reminder is an email to the client with the amount and, if you saved one in Settings, a "Pay online" button. Automatic reminders never go to invoices that are paid or voided, and never more than once a day.
Needs review
By interpreter location (this month)
US-based and outside-the-US interpreters are calculated separately.
| Interpreters | Calls | Billed minutes | Clients paid | Interpreter pay | Telecom (est.) | Margin after telecom | Margin % |
|---|
Interpreters
| Date | Time | Type | Client | Language | Interpreter | Min | Charge | Interp. pay | Margin | Status | Ended by | Problem note |
|---|
Green days are days this interpreter worked, with the hours. Click a day to see every call.
Monthly sheet
Languages and prices
Each language has its own price. The margin is calculated for you.
| Language | Interpreters | Client pays /min | US interpreter gets /min | Left for me /min | Interpreter outside US gets /min | Left for me /min (outside US) | Client /h | US interpreter /h | Mine /h |
|---|
Add language
Add client
Our clients
| Code | Name | Own rate $/min | Contact person | Contact phone | Contact email | Notes | Note for interpreter | Service | Interpreters | Active |
|---|
Past clients
Clients we no longer work with. Nothing is deleted: all their calls, invoices and reports stay saved for your records. They cannot call.
| Code | Name | Calls (all time) | Moved on |
|---|
Interpreter list
| Code | Name | Sign-in email / personal email | Location | Languages | Own pay/min | Tax form | Now |
|---|
Add interpreter
The interpreter signs in with this email and the PIN. The email is suggested for you (first letter of the first name + last name); you can change it.
PDF, PNG or JPG, up to 3 MB. Only the last 4 digits of the tax number are kept in the form; the full number stays inside the W-9 file.
Signed W-9 files
Help ?I upload them myself: open the interpreter (Edit) and choose the file in the W-9 box. Nothing else is needed.
They arrive by themselves: your signing service (Dropbox Sign, SignWell, DocuSign…) sends each signed W-9 to the address below. The app finds the interpreter by email, code or name and saves the file in their W-9 box. If it cannot tell who it is, the file waits in "Could not match" and you pick the interpreter.
The service sends a POST with: email (or code / name), fileName, contentType and the file as data (base64) or fileUrl (https). A tool like Zapier or Make can connect most signing services to this address. Keep the key private; press "New key" if it leaks (the old one stops working).
What you pay (not interpreters)
Administrators
Each administrator signs in with their own email and password, and sees only what you allow. There is no limit on how many you can add.
Add administrator
Passwords are set here, by the Owner. Administrators cannot change their own. Write the password down to give it to the person: it cannot be read later, only replaced.
Backups
Activity log
Tap a name to see only what that person did. The newest is first.
| When | What | Details |
|---|
Change my password
Two-step verification
You can turn on both below. Then to sign in someone needs the password, the code from your authenticator app and the code we email you. Stealing one of them is not enough.
1. Authenticator app
2. Code by email
Show live earnings to interpreters
When ON, the interpreter sees the money counting during a call ("This call so far: 1 min × $0.30"). When OFF, that line is hidden.
Rest between calls
When many callers are waiting, an interpreter can get call after call with no time to breathe or write a note. With this on, after an interpreter ends a call, the next call does not ring that interpreter until the rest time is over. Callers wait on hold, and other free interpreters still get calls.
Make the link in your payment service (Stripe, PayPal, Square…). Use {number}, {amount} and {client} where the invoice number, amount and client code go. A "Pay online" button is added to every invoice email and reminder.
Simulate a call (demo only)
Creates a finished call to test billing and margin without Twilio.